Industry News and Insight

Blog

Discover the latest Forfusion news and industry insights

A collection of industry insights and business news to keep you up to date with the latest thinking and how we can help your business put thought into action.

Insight

Company News

By Joanne Thomas

Armed Forces Day: The return to "Civvy Street"

In support of Armed Forces Day (25th June), we asked one of our newest team members, Stephen Atkins, to reflect on his recent transition to "Civvy Street".

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Company News

By Steven Forrest

Forfusion expands its Digital Workspace portfolio partnering with Login VSI

Forfusion is pleased to announce its technology partnership with Login VSI. This strategic alliance complements Forfusion’s overarching approach to leading with risk mitigation and technology road mapping. Bringing together two forward thinking companies with synergies that enable organisations to improve and optimise efficiencies through assessment and continuous testing.

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Insight

Technology Strategy

Enterprise Networking

By Steven Forrest

Wi-Fi & Wireless Network FAQs

We've compiled a list of Wi-Fi questions we've been asked by our customers and via our social media and website, complete with the answers.

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Insight

Technology Strategy

Enterprise Networking

By Steven Forrest

The Wireless Only Office

Read about the benefits of a wireless only office and discover how to plan and design a wireless (Wi-Fi) set-up.

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Company News

Forfusion partners with Evolving Networks to enhance MSP capabilities

Forfusion enhances its MSP capabilities through a new partnership with Evolving Networks.

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Insight

Technology Strategy

Digital Workplace

By Kevin Almond

Customer Experience vs Customer Success

Customer Experience vs Customer Success: What's the difference and why are they so important?

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Insight

Digital Workplace

What is Customer Experience Management?

Customer experience management (CEM or CXM) is the high-level term used to provide a view of a customer's journey and interactions with a supplier organisation. This can be the purchasing process from pre-sales to implementation and then into day two support which is especially important when a Managed Service Provider (MSP) is providing a managed service for a contracted period.

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Company News

Forfusion partners with cloud contact centre specialist BrightCloud Group

Forfusion partners with cloud contact centre specialist Brightcloud group to help companies with their journey to cloud

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Digital Workplace

By Steven Forrest

A Smart Working Guide: A Real Life Experience

At Forfusion, we’ve been talking about working smarter. We’ve been having discussions for a long time about flexible and remote working, managing people remotely and leading when not physically present. So have a lot of people.

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Insight

Technology Strategy

By Steven Forrest

Fiona Inglis - Transforming Business, Career and Lifestyle.

Joining Forfusion in 2015, Business Support Executive Fiona Inglis has experienced a lot of change over the past five years; Not only for the business, but from a personal perspective too.

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