Operate Operate
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Operate

Optimising the stability and availability of your mission-critical applications and infrastructure, whether cloud-hosted or on-premise, 24x7x365.

Overview

Operate is Forfusion's comprehensive managed service offering, supporting and remediating your mission-critical infrastructure.

Focusing on the availability and performance of your IT infrastructure, our range of services deliver measurable outcomes coupled with a program of continuous service improvement that ensures value across the lifetime of our engagement.

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IT Managed Services

Delivering IT managed services exactly the way you want them. Whether you require a comprehensive IT managed service to meet the complexities of modern hybrid working, or whether you require basic internal staff augmentation, proactive reviews, or reliable patching and updates, we have you covered using ITIL processes across multiple technology pillars.

Service Delivery Management

Placing emphasis on business outcomes, KPIs are selected and/ or developed so we're able to demonstrate a tangible return for your managed service. Dedicated service delivery managers and customer success managers constantly fine tune delivery, acting as an extension to your team, coordinating proactive meetings and service reviews to maintain focus.

Network Operations Centre

Providing a Network Operations Centre (NOC) hosted at multiple geographical locations for resiliency, ensuring your mission-critical infrastructure is monitored, supported and protected 24x7, 365 days a year. The engineering teams all have deep vendor and technology specific expertise, spanning a range of public and private sector organisations.

Monitoring and Optimisation

Using our deep understanding of API integration and intelligent monitoring we tailor our service to your unique requirements. Our automated alerting and incident management system uses AI to filter out noise and provide a clear picture of your infrastructure. Customisable customer portals allow us to share meaningful insights so you can easily see the value our service delivers.

Dedicated Expertise

Our highly skilled engineers and service delivery practitioners work together to ensure we consistently deliver the value and outcomes your business requires. We have many years experience delivering value based managed services to customers across both the private and public sectors, meaning we're a safe pair of hands to be your trusted managed services partner.

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