Operate Operate
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Operate

Optimising the stability and availability of your mission-critical applications and infrastructure, whether cloud-hosted or on-premise, 24x7x365.

Overview

Operate is Forfusion’s comprehensive support and remediation service for your mission-critical infrastructure.

Focusing on the availability and performance of your IT infrastructure, our services deliver measurable outcomes coupled with a program of continuous service improvement that ensures value across the lifetime of our engagement.

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Service Delivery Management

Placing emphasis on business outcomes, KPIs are selected and/ or developed so we're able to demonstrate a tangible return for your managed service. Dedicated service delivery managers and customer success managers constantly fine tune delivery, acting as an extension to your team, coordinating proactive meetings and service reviews to maintain focus.

Network Operations Centre

Providing a Network Operations Centre (NOC) hosted at multiple geographical locations for resiliency, ensuring your mission-critical infrastructure is monitored, supported and protected 24x7, 365 days a year. The engineering teams all have deep vendor and technology specific expertise, spanning a range of public and private sector organisations.

Monitoring and Optimisation

Using our deep understanding of API integration and intelligent monitoring we tailor our service to your unique requirements. Our automated alerting and incident management system uses AI to filter out noise and provide a clear picture of your infrastructure. Customisable customer portals allow us to share meaningful insights so you can easily see the value our service delivers.

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