Transforming Retail IT Strategy


Technology is transforming the world of retail

Modernising your business to keep up with retail technology will require flexibility and creativity. But this all begins with getting the fundamentals right.

Transforming Retail IT Strategy

In an era where omnichannel is the new normal, customer service never sleeps and “straight away” isn’t quick enough – retailers are integrating technology to make experiences and processes as seamless, intelligent and nimble as possible.

Getting the fundamentals right will help to create personalised, frictionless customer interaction across multiple channels and devices. As well as facilitating ease of staff communication and insight into asset and stock inventory and buyer behaviour across sites. It’s our job to put the right infrastructure in place so that your business can deliver consistently optimal experiences and be malleable to rapidly-changing, revolutionary technologies – such as mobile POS, beacon technology and 24/7 customer service. In turn, improving your brand perception and boosting brand loyalty.

Blurring digital and physical boundaries will call for a change in existing business models.

Evolving your business to incorporate ambient intelligence and retail technology will require a strong inventory system and significant investment in your back office.

We’ll start by evaluating your processes and technologies for any inefficient, error-prone areas that are preventing you from providing the best possible customer experience. Centralising and streamlining your operations in the cloud will enable you to effortlessly manage and monitor stock across multiple touch-points while gaining valuable insights into your buyer’s journey. Investment in the right data infrastructure will accelerate your insight-generation process while clamping down on data security.

By taking a strategic approach, our team of highly skilled, security cleared engineers can assess both existing and new technologies. By gaining a deep understanding of the gaps and capabilities in your network, we can begin to develop a roadmap for operational efficiency and customer experience improvement. Supporting your long-term business requirements will rely on getting the right backbone in place.

In a time of exponential change, your survival depends on your ability to transform. Contact us today to find out how we can transform your business, together.

Transition to a Hybrid Retail Model
Transition to a Hybrid Retail Model

Forfusion can help your business flex and change existing business models to create truly seamless experiences.

Operational Efficiency & Fulfilment Flexibility
Operational Efficiency & Fulfilment Flexibility

Modernising your inventory system to facilitate fast, efficient and personalised customer experiences.

Increased & Integrated Security
Increased & Integrated Security

Implementation of an automated network system will help to improve efficiencies by reducing cost and resource, leading to improved internal communication, operation fluidity and transparency.

Without any doubt, well-performed digital transformation will save public sector organisations money.

Savings can be made in both the back office and frontline services. Switching to cloud-based operations, the latest collaboration technologies, or embracing the latest analytics tools can all result in significant efficiency and productivity gains. Our experienced, security-cleared teams provide services across the entire systems lifecycle, from helping organisations to define architectural principles right through to providing a fully managed service.

We understand the importance of integrating solutions with long-term impact. At Forfusion, we work with key stakeholders to ensure that a transformational project brings the required technological advances while ensuring minimal disruption to public services.

retail IT system in action
IT system with payment terminal


We bring together our deep industry and technical expertise to bolster your organisation’s IT strategy.

From optimising your customer experience to implementing flexible working and unleashing your company’s potential for collaboration and innovation – we’ll make digital work for you.
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