Discover the latest Forfusion news and industry insights

Customer Experience vs Customer Success: What's the difference and why are they so important?

Customer experience management (CEM or CXM) is the high-level term used to provide a view of a customer's journey and interactions with a supplier organisation. This can be the purchasing process from pre-sales to implementation and then into day two support which is especially important when a Managed Service Provider (MSP) is providing a managed service for a contracted period.

Forfusion partners with cloud contact centre specialist Brightcloud group to help companies with their journey to cloud

At Forfusion, we’ve been talking about working smarter. We’ve been having discussions for a long time about flexible and remote working, managing people remotely and leading when not physically present. So have a lot of people.

Joining Forfusion in 2015, Business Support Executive Fiona Inglis has experienced a lot of change over the past five years; Not only for the business, but from a personal perspective too.

Here at Forfusion, we’re always looking at how new technology can help businesses improve their efficiency and productivity in the digital workplace. It’s how we help them stay competitive in a fast-paced industry. With 2020 just beginning, we decided to explore some of the exciting new trends that we can expect throughout the year.

Held in Orlando, Florida, the 2020 Citrix Summit is the premier event in the partner community calendar. Spanning three days, the event covers current trends, key upcoming topics and the future of work to help clients succeed.

David McDonnell joined Forfusion as a Senior Engineer in May 2019 and is responsible for network installation, as well as providing both pre-sale and engineering support, for our varied client base. Below, he discusses the Forfusion culture, projects he’s worked on and places he’s visited as part of the company.

One of the ‘Holy Grails’ of on-premise (or private cloud) and public cloud delivery is allowing these disparate entities to function in the same management and networking domains. The process, which can be carried out manually, is labyrinthine in its complexity, with lots of individual components and policies that cannot be managed centrally, making deployment and continued support a daunting prospect.

We are delighted to announce that Forfusion has triumphed at this year’s Cisco Momentum ACES Awards, scooping the ‘Innovation Partner of the Year’ gong for 2019.