Digital Workplace

Forfusion CEO Steven Forrest decides to try smarter working on a family holiday.

Forfusion CEO Steven Forrest continues his smarter working experiment to discover how technology is changing the nature of work.

Customer Experience vs Customer Success: What's the difference and why are they so important?

Real time collaboration is easy, intuitive and growing exponentially. Tech giants Cisco and Microsoft provide secure and scalable solutions.

At Forfusion, we’ve been talking about working smarter. We’ve been having discussions for a long time about flexible and remote working, managing people remotely and leading when not physically present. So have a lot of people.

Customer experience management (CEM or CXM) is the high-level term used to provide a view of a customer's journey and interactions with a supplier organisation. This can be the purchasing process from pre-sales to implementation and then into day two support which is especially important when a Managed Service Provider (MSP) is providing a managed service for a contracted period.

This blog aims to expand on the overview, and will hopefully allow you to get to grips with common tasks on IOS and how they translate into NX-OS.

Steven Forrest discusses the main pros and cons of a smarter smarter working holiday, including the tools and applications he's used.