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In an era where omnichannel is the new normal, customer service never sleeps and “straight away” isn’t quick enough – retailers are integrating technology to make experiences and processes as seamless, intelligent and nimble as possible.

Getting the fundamentals right will help to create personalised, frictionless customer interaction across multiple channels and devices. As well as facilitating ease of staff communication and insight into asset and stock inventory and buyer behaviour across sites. It’s our job to put the right infrastructure in place so that your business can deliver consistently optimal experiences and be malleable to rapidly-changing, revolutionary technologies – such as mobile POS, beacon technology and 24/7 customer service. In turn, improving your brand perception and boosting brand loyalty.

Work colleagues discussing a project
A worker checking stock levels

Transition to a Hybrid Retail Model

Forfusion can help your business flex and change existing business models to create truly seamless experiences.

Operational Efficiency & Fulfilment Flexibility

Modernising your inventory system to facilitate fast, efficient and personalised customer experiences.

Increased & Integrated Security

Implementation of an automated network system will help to improve efficiencies by reducing cost and resource, leading to improved internal communication, operation fluidity and transparency.

Blurring digital and physical boundaries will call for a change in existing business models.

Evolving your business to incorporate ambient intelligence and retail technology will require a strong inventory system and significant investment in your back office.

We’ll start by evaluating your processes and technologies for any inefficient, error-prone areas that are preventing you from providing the best possible customer experience. Centralising and streamlining your operations in the cloud will enable you to effortlessly manage and monitor stock across multiple touch-points while gaining valuable insights into your buyer’s journey. Investment in the right data infrastructure will accelerate your insight-generation process while clamping down on data security.

By taking a strategic approach, our team of highly skilled, security cleared engineers can assess both existing and new technologies. By gaining a deep understanding of the gaps and capabilities in your network, we can begin to develop a roadmap for operational efficiency and customer experience improvement. Supporting your long-term business requirements will rely on getting the right backbone in place.

In a time of exponential change, your survival depends on your ability to transform. Contact us today to find out how we can transform your business, together.

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