Carley Willis

As Head of Business Operations, I play a pivotal role in ensuring the smooth running of Forfusion’s day-to-day operations while driving long-term improvements across the business. I lead on compliance and governance, overseeing ISO 27001 and ISO 9001 accreditations, and embedding robust risk management and quality assurance practices. Working closely with the senior leadership team, I focus on refining policies, optimising processes and fostering a culture of efficiency, accountability, and continuous improvement.

I bring over a decade of digital transformation experience within the public sector, with a proven track record of supporting national programmes such as the NHS Federated Data Platform. My work has centred on shaping governance and assurance frameworks that enable data-driven decision-making across the health system. With expertise spanning digital solutions delivery, stakeholder engagement and quality assurance, I focus on ensuring that complex programmes remain aligned with strategic objectives. I am recognised for driving operational efficiency, supporting product innovation and embedding compliance with NHS and corporate standards to deliver transformation at scale.

I am an experienced operations leader with a strong track record of delivering transformation across healthcare and digital environments. My career spans legal, care, and NHS settings with roles focused on governance, compliance and operational delivery. I combine a people-first leadership style with strong technical knowledge underpinned by qualifications including PRINCE2 Practitioner, PRINCE2 Agile, and an ILM Leadership & Management Diploma. This diverse career journey has equipped me with the skills to drive operational excellence while enabling collaboration and innovation across teams, clients, and partners.

In my spare time, I love nothing more than slow mornings, travelling and spending time with my family.