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Forfusion's IT Solutions Drive Change in Public Sector

The Public Sector is Opposed to Innovation?

GSS’s ivory tower

When people hear about the technologies that Forfusion’s GSS (Government Secure Services) team work with, they are often surprised at the spectrum covered. Like most organisations delivering professional services, Forfusion is comprised of technology-based towers.

GSS whilst still a tower, requires a slightly different perspective, as most people would see a tower as vertical, but GSS is a horizontal tower, which makes use of the highly skilled engineering resources from across the other core technology towers (unified comms, data centre and virtualisation etc).

Our first blog series was a success

Our first blog series, which focused on the dangers of open Wi-Fi, was so effective at raising awareness that it prompted the hotel in question to review the security of its Wi-Fi.

This blog series however will be covering a range of subjects, focused around innovation. There appears to be a widely-held perception that the public sector fails to innovate and ‘move with the times,’ due to factors such as resistance to change, risk attitude, lack of budget, organisation size and delivery time frames.

However, from the projects that the GSS team get involved in day-to-day, we see clear evidence of strong innovation in the public sector, and this series of blogs hopes to dispel the myth that the public sector doesn’t innovate.

Driving innovation in the public sector requires trust

It’s extremely difficult to do your best work unless the customer truly believes that you are helping them drive towards what’s best for their organisation, rather than what’s best for your sales targets.

Innovation is of course not without risk, but Forfusion’s GSS consultants have specialist knowledge, abundant experience of driving cost-effective projects for public sector organisations and dedication to best practise – thus enabling us to minimise this risk to ensure success for our customers.

Blog series overview

With that in mind, below is a taste of what to expect:

– H.323 to SIP – The second coming of video.

  • If you work with voice and video in the private sector, you may think this topic has been done to death, as many organisations have migrated to SIP. This blog will cover two important points:
  1. The important move from H.323 to SIP
  2. And video finally delivering on its true potential.

– Contact Centre

  • From conversations with public sector clients, it’s evident that Contact Centre is the one asset that gets the least attention – ‘it works, so let’s leave it alone,’ seems to be the default answer. That’s a dangerous mentality, as small, steady upgrades mean you don’t get left with a beast that needs a ‘rip and replace.’ There are a couple of topics which if addressed now could save you a lot of despair in the near future.

– Software Defined Networking (SDN)

  • The latest buzz topic – how are the different vendors approaching it?
  • Is this going to be another Betamax versus VHS?
  • As a side note, if you’re unfamiliar with the Gartner ‘Hype Cycle,’ take the time to have a quick Google before reading this blog, as it would help add some perspective.

– The evolution of study

  • Remember buying a Cisco 2501 router and 1900 series switch from eBay for your first lab?
  • How has that first step in becoming a CCNA and beyond changed?
  • GNS3 anyone?
  • Want to know more about VIRL?

Hopefully this series of blogs gets you thinking – if you can think of any other topics you’d like us to discuss, please let us know.


Categorised Under: Government Secure Services

22nd Sep 2014