As a consulting engineer, I have the pleasure of working with the engineers and the customers (the users of the IT solutions) from a large variety of Public Sector clients who provide the important public services that we often take for granted in our day-to-day lives.
Over the last couple of years I have witnessed the same debates crop up time and again around the issue of flexible working.
Some public sector employees (i.e. contact centre colleagues) would argue they have to be anchored to the office and can get often get bitter about their private sector counterparts who can supposedly working from home “in their pants.”
I see both sides of the story: as the person working from home quite often actually works longer hours because the geographical separation between work and home has been removed, and thus employees can struggle with work/life boundaries.
Nonetheless, the flexible worker can get out to that doctor’s appointment or that personal errand with minimal disruption; compared to the colleague having to noticeably leave the office. In some organisations that colleague leaving the office for that doctor’s appointment may even have to use up holiday, which won’t apply to the colleague working flexibly from home.
Can flexible working apply to any position?
Let’s take a position that you’d assume would have to be in the office: a person working in a governmental call centre. If an organisation has correctly designed and deployed a Telephony and Contact Centre Solution based on the Cisco BE6k or BE7k, then in this scenario the solution would be the same whether you have 10 or 500 contact centre agents.
The employee would simply need a laptop and a headset, connecting back to the office via a secure VPN; the only prerequisite on the employee would be a decent internet pipe and a quiet working environment to make sure customers where given the proper service.
If a contact centre had a secure communal / pool laptop that contact centre employees could take turns using, then those employees could become flexible workers! When that laptop is with the employee at home, vital items like Data Protection are covered by making sure that the laptop is covered by strict control procedures; like secure passwords and access control.
Work should be something we do, not somewhere we need to go
Forfusion Government Secure Services is no different from other practices within Forfusion in our commitment to help our customers in the public sector embrace new technology in a secure and sustainable way, so that the sector attracts and retains the best talent possible and doesn’t lose out to more modern organisations, who can offer millennials flexible working more readily in the private sector for example.
We design, deploy and support solutions which improve efficiency by enabling flexible working, which will reduce operational overheard and save taxpayers’ money.