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De-risking your Communications Strategy

How do you weather the storm that is engulfing the unified communications landscape?

We’re living in increasingly risky times...

With Avaya’s recent announcements and Chapter 11 status, shock vendor mergers and acquisition, and regular revelations about major security breaches, it’s no surprise many organisations can feel uncertain and anxious. These trends are forcing business leaders to rethink their entire IT strategy, roadmap and partnerships for the short and long term, just to keep pace.

Maybe you fit into one (or more) of these scenarios:

  • You feel let down by your current provider and require unbiased expert advice.
  • You’re struggling with a pieced-together, multi-vendor system, and don’t know where to turn for assistance with integration or migration.
  • You’ve worked with a vendor for a long time, but you’re not confident in the company’s longevity. Or it’s not keeping up with what competitors have to offer.
  • You just did all that due diligence and homework. You wrote a hefty cheque. Now, suddenly, there’s a change in your vendor’s status.

If so, how can you mitigate the risks associated with technology investments?

It’s not an overnight decision. You must figure out who you can trust with your unified communications, collaboration and customer care solutions. To figure this out requires asking a lot of questions – and getting the answers you need.

“It’s the work that happens before the decision that’s key!”

At Forfusion, our customers invite us in to draw on our considerable knowledge, capability and vendor agnostic approach to put in place a strategy that can ensure the correct choices are made both near and long term.  By engaging a team capable of entirely designing and ratifying a vendor agnostic solution, as well as overseeing interdependencies between all other technology pillars, you can avoid the pitfalls.

An up-front process that involves:

  • Market analysis – examining the current standards, the challengers and leaders and what they offer.
  • GAP analysis - identifying discrepancies between your requirements and the vendor deliverables, including technology road-mapping.
  • Deployment analysis – considering on premise, hybrid and cloud deployment choices.
  • Risk mitigation – including risk definition between key design principles.
  • Business workshops – a series of workshops and interviews conducted across a range of disciplines to represent all users internally & externally. 
  • Analysis – that allows requirements to be easily understood.
  • Functional requirements – the outcome of these workshops leads to the development of business context. 
  • Conceptual design – Are there areas of convergence, integration opportunities, reuse of technologies? What’s been done to ensure solution compliance?

We help guide organisations of all sizes and sectors through this process. Here’s what one of our most recent customers had to say:

NHS

"Forfusion delivered against a tight timeframe in a very professional manor and provided all necessary documentation and a recommendation we were able to accept without hesitation. All together Forfusion made this into a simple process in what is a complex delivery environment."

Phill Ballard

Head of ICT Operations

So what next?

If any of the above resonates with you and your current situation, do you feel...

  • Burdened by risks from ageing technology infrastructure?
  • Worried about ineffective customer experience?
  • Isolated by poor collaboration between teams and customers?
  • Alarmed by spiralling total cost of ownership?
  • Concerned about conflicting reports on the status of Avaya?

If so, you should seriously consider contacting Forfusion. We’re available to talk you through your concerns, help you come up with development plans, and mitigate risks as you move forward. Email steve.hood@forfusion.com or call 0191 500 9100.

Categorised Under: Unified Communications

12th Apr 2017

Forfusion BDM Steve Hood