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Skype for Business - Operational Framework (SOF)

De-risking Voice

Directors discussing Skype for Business

Concerned by level of risk in your existing unified communications infrastructure? 

Is your organisation held back by legacy vendor systems and confused about how to maximise previous investment? How you ensure your roadmap to implementing voice in the cloud (or hybrid) is risk-averse?

Forfusion is typically invited in by organisations who are unsure about these, and other questions relating to Skype for Business. Serving as a trusted advisor, Forfusion is able to help overcome these questions using an agile and flexible approach.

By putting risk mitigation strategies at the heart of your project, Forfusion’s vendor agnostic framework can guarantee a successful transition to and improvement of Skype for Business.

Do you feel...

  • Overwhelmed by conflicting information from partners about Skype for Business?
  • Burdened by risks from ageing telephony infrastructure?
  • Worried about ineffective customer experience?
  • Isolated by poor collaboration between teams and customers?
  • Alarmed by spiralling total cost of ownership?

Forfusion offers a strategic planning, implementation, delivery and operational methodology to ensure the highest-quality Skype for Business implementation.

Serving as a trusted advisor, Forfusion has vast experience in alleviating pain points such as these. As a Microsoft® Skype Operations Framework partner, Forfusion can assist with the planning, delivery and operational aspects of Skype for Business.

Forfusion strongly endorses the critical importance of following our SOF to ensure that Skype for Business’s features and functions to alleviate pain points and realise business outcomes.

About Forfusion

In 2007, Forfusion was founded on the belief that technology could deliver more value for organisations with less resource in a secure and scalable way. 

Over the years, Forfusion has acquired a loyal, growing customer base on this one belief. Forfusion’s reputation for customer-centric, outstanding capability spreads far and wide, domestically and internationally.

This belief has enabled Forfusion to displace much larger and longer established incumbent suppliers, but more importantly why customers regard Forfusion in such high esteem – providing value from strategic partnerships with customers is the key to long-term commercial relationships.

Forfusion’s commitment to this belief extends to how it approaches partnerships. Forfusion partners with several technology market leaders, spanning multiple disciplines. These partnerships enable Forfusion to leverage a wide range of skills across varying technologies. This means customers’ needs are always the first priority. 

This approach also means Forfusion is able to mitigate operational and financial risks by integrating technologies in a flexible and agile way. 


"Forfusion delivered against a tight timeframe in a very professional manor and provided all necessary documentation and a recommendation we were able to accept without hesitation. All together Forfusion made this into a simple process in what is a complex delivery environment."

Phill Ballard

Head of ICT Operations