This is an exciting opportunity for an experienced Cisco Senior Network Engineer to provide professional services for Forfusion on behalf of a major network equipment vendor. The role will expose the SNE to a significant proportion of the vendor’s portfolio and, where required, support will be provided to the SNE by the manufacturers Advanced Services team.
The SNE will act as the primary technical contact at a prestigious customer location in Gloucestershire.
Duties expected of the SNE are:
Provide guidance on Architectural, Design, Support and Implementation issues related to Routing, Switching, Security and Network Management
Assist the customer with any queries related to the vendors services (including non-technical queries), escalating internally where required
Provide support to ongoing technical issues with a view to preventing the customer from having to raise TAC cases
Where resolution is not achieved the SNE is responsible for ensuring proactive resolution of TAC cases
It is expected that the SNE will be able to resolve queries related to core competencies, however it is anticipated that this will not always be the case. Where a query cannot be answered by the SNE the query will be triaged and access provided to the vendors Advanced Services, Business Units and TAC. To fulfil this role access is given to a significant proportion of the vendor’s internal databases, documentation and support processes.
The successful applicant will have previously worked in a senior design role, and have demonstrable experience in supporting, troubleshooting, problem solving, fault diagnosis, network administration and technical support of complex Cisco networks.
This is a senior engineering position within Forfusion and potential exists to work on other contracts. All applicants must be willing to work on other clients where required, potentially fulfilling design, implementation, test or support roles.
As well as an in depth knowledge of Cisco technologies and systems, the following qualifications, attributes and experience are mandatory for the SNE:
Current Cisco CCIE or CCNP qualification
Seven years Industry related commercial IT experience
Must be willing to undergo Developed Vetting security clearance
A solid understanding of networking technologies
Experience of working within a team environment
Good at organising and multitasking
Able to explain technical problems in simple terms to a range of audiences
Have good interpersonal skills and has demonstrated the ability to build good customer relationships
A thorough understanding of Cisco network architecture and design, with a focus on Enterprise Campus WAN and LAN topologies
Familiar with technologies and protocols such as TCP/IP, OSPF, BGP, EIGRP, ACL, STP, HSRP, VRRP, VLSM, VPCs and 802.1x
Experience with Cisco products - Catalyst switches (6500, 4500 and 3750X), Nexus switches (9k, 7k, 5k, 2k), ISR G2 and ASR router platforms, Cisco Prime Infrastructure
Knowledge of Unified Communications and associatedQOS design and configurations
Software defined networking
Intermediate level experience of the following Cisco Technologies:
Load Balancing (ACE modules and appliances)
Security (ASA and IPS)
MPLS (VPN’s and TE)
Configuration and administration of ACS and ISE
Working Hours and Environment
This role is based on site at the client premises and hours will generally be aligned to a normal working day (0900-1700) However, due to the nature of the environment there will be times when out of hours work is needed. Flexibility with working hours is expected, including being on call should the business require it.
If the successful candidate doesn’t hold DV clearance then they will be employed within Forfusion’s commercial team, primarily working from home and employed as a third line engineer for the NOC or assisting project teams.
This is an office based role; with potential for a small amount of travel to other customers sites.
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