Areas of responsibility within Forfusion
My responsibilities as Managed Services Director include being responsible for the effective and efficient delivery, development and improvement of all managed services. This requires ensuring that we maintain a world class team delivering exceptional customer experience.
I have worked in IT and Telecoms for over 25 years and have enjoyed a mix of different roles across many client sectors. During my career I have experienced different insights from working for Manufacturers, Service Providers and Partner organisations in multi-national roles and leveraging consultative approaches.
In particular I enjoy working with customers assisting them to define their needs and building out how support will be delivered to meet specific requirements. I apprecaite that Finance differs from Public sector; however, many common areas exist such as adherence to compliance and availability.
I have also spent much time designing and building services and refining Software delivered solutions to meet exacting business needs.
I joined the IT industry in the early 90’s and undertook a sandwich year placement with ICL. I began with Computer Spares operations, working for many departments whilst a placement student in parallel with my studies.
I pioneered the use of ITIL into a Telecoms Service Delivery model in the early 00’s and progressed to running an Investment Bank NOC. I noticed a disconnect in the way that solutions were sold and supported, so I spent more recent roles in Service design, go-to-market and sales training. This developed into the use of data analytics and maintaining a knowledge on the latest technologies.
"We have two ears and one mouth so that we can listen twice as much as we speak”Epictetus
This quote and others since from the Dalai Lama and Simon Sinek underscore the need to actively listen and not just wait for your turn to talk. This is as important with family as it is with customers and colleagues.
Outside of work, I enjoy watching motorsports, family walks and cycling. I am often found on Zwift early in the morning. I am a big fan of sci-fi and spy books and films. One of my best experiences has been to relive my childhood through my son’s eyes, spending lockdown with him; walking, cycling, Scratch coding and encouraging him to ask questions is a constant joy.